24U Phone Companion 2.0

This Readme file contains some important information about 24U Phone Companion, such as system requirements, installation guide, quick start, troubleshooting, license notice, contact information, and copyright statement.
 


1. Introduction

24U Phone Companion is a FileMaker® Plug-In allowing FileMaker solutions to interact directly with supported PBX (telephone switches). This plug-in allows you (your solution) to do all the following things without even touching your phone:

24U Phone Companion uses 24U Phone Companion Server (ilink TeamCall Lite) as its middleware to talk to your PBX. Thanks to TeamCall Lite, all the following PBX brands are currently supported by 24U Phone Companion: Aastra DeTeWe, Alcatel, Auerswald, Avaya, Cisco, Deutsche Telekom, Ericsson, NEC, Panasonic, Siemens.

Some telephone switches require the middleware to be installed on a Windows PC. For detailed list of supported PBX models and operating systems, please click here.

Support for other brands and models may be possible to add on demand. Please contact 24U or your local 24U Phone Companion implementation partner to check 24U Phone Companion's compatibility with a specific telephone switch.


     

2. System requirements

Recommended configuration:

Mac OS X: Intel Mac, 4096 MB RAM, OS X 10.8, FileMaker Pro 12 Advanced.

Windows: 1.6 GHz processor, 4096 MB RAM, Windows 7, FileMaker Pro 12 Advanced.

Minimum requirements:

Mac OS X: Intel Mac, 512 MB RAM, Mac OS X 10.6, FileMaker Pro 10.

Windows: 500 MHz processor, 512 MB RAM, Windows XP SP3, FileMaker Pro 10.

3. Installation

This software consists of two separate components. 24U Phone Companion plug-in for FileMaker Pro needs to be installed on every user's machine where its functionality is supposed to be used within FileMaker Pro by the user. 24U Phone Companion Server (ilink TeamCall Lite) needs to be installed on a single computer which will be permanently turned on and has the proper connection to your telephone switch. Based on the specific PBX model, the proper connection can be either USB or Ethernet.

To install 24U Phone Companion plug-in for FileMaker Pro, follow these steps on each client computer:

  1. If you did not do this yet, download and open the 24U Phone Companion distribution archive.
  2. To install the plug-in, copy its binary file into Extensions directory of the FileMaker Pro application. Pick only one directory from the list below. Do not copy the plug-in into two or more directories at once.
  3. On OS X the FileMaker Pro 9.0 and higher searches for the plug-in in the folder:
    [Home folder]/Library/Application Support/FileMaker/Extensions.
    On OS X 10.7 and newer the folder "Library" is hidden by default, you need to use command "Go to Folder" in Finder. Copy the plugin binary (fmplugin) into the Extensions folder and restart the FileMaker Pro. If any of these folders don't exist create it.
  4. On OS X the FileMaker Pro 12 searches for the plug-in also in the folder:
    [Home folder]/Library/Application Support/FileMaker/FileMaker Pro Advanced/12.0
  5. On Windows XP the FileMaker Pro 9.0 and higher searches for the plug-in in the folder:
    C:\Documents and Settings\[User name]\Local Settings\Application Data\FileMaker\Extensions
    The "Local Settings" folder is hidden by default, you need to turn on "Show hidden files" in Explorer settings. If any of these folders don't exist create it. Copy the plugin binary (fmx) into the Extensions folder and restart the FileMaker Pro.
  6. On Windows Vista and newer the FileMaker Pro 9.0 and higher searches for the plug-in in the folder:
    C:\Users\[User name]\AppData\Local\FileMaker\Extensions
    The "AppData" is hidden by default, you need to turn on "Show hidden files" in Explorer settings. If any of these folders don't exist create it. Copy the plugin binary (fmx) into the Extensions folder and restart the FileMaker Pro.
  7. FileMaker Pro 7.0 and higher also searches for the plug-in in the Extensions folder inside its own installation folder. You can copy the plug-in there but you will need system administrator privileges. Folders mentioned above have higher priority.
  8. Restart or start the FileMaker Pro.
  9. The plug-in should be visible in the "Plug-Ins" preference pane inside FileMaker Pro preferences (Mac OS X) / Edit->Preferences (Windows).

To install 24U Phone Companion Server, follow these steps on the computer dedicated for the server:

  1. If you did not do this yet, download and open the 24U Phone Companion distribution archive.
  2. Go to Extras, Support folder.
  3. On OS X open TeamCall dmg image and run pkg installer.
  4. On Windows choose between server and express version. Server version has fixed list of supported PBX, express can work with any PBX with multiline TAPI driver for 3rd parties. Install just by running the installer exe file.

4. Quick Start

24U Phone Companion is designed to be very easy to use. 24U Phone Companion can be used with conjunction of physical phone connected to PBX and TeamCall installed on the server. Check your phone number and open examples in the "Examples" folder in the distribution archive. Connect to TeamCall and insert the number and you can control the phone from FileMaker Pro. To learn more about plug-in's abilities check "Documentation" folder and the file "PhoneCompanionSyntax.html".

If you are new to FileMaker plug-ins, start by checking the UsingFMPlugIns.html file inside the "Documentation" folder. It briefly explains what plug-ins are, why they are useful, and how they are usually used. You can also find the most up-to-date version of this document at http://www.24uSoftware.com/support/UsingPlugins.

5. Troubleshooting

Before you contact our technical support regarding problems or difficulties using 24U Phone Companion, please check if your issue is not listed below:

No Phone_Reject function to reject incoming calls
The plug-in is not able to reject incoming call because most PBXs don't support it. You can "reject" call on some PBXs by calling Phone_Answer and Phone_HangUp.

I get a "Powered by 24U Software" splash displayed when quitting FileMaker Pro
Developer licenses and some special promotional licenses cause a splash dialog to appear on the screen for 2 seconds at the quit time of your solution. The splash helps you to comply with our License Agreement without having to design your own about screen. If you don't want your solution to show the splash dialog, send us samples of your about screen and license agreement to registration@24uSoftware.com. We will send you instructions for disabling the splash as soon as your solution is proven to comply with the developer license's sublicensing conditions.

If your problem is not listed above or if the recommended solution does not work for you, please contact our technical support at http://www.24uSoftware.com/support.php for assistance.

6. Shareware Notice

Please note that 24U Phone Companion is SHAREWARE. That means it is not free and you have to pay a license fee if you want to keep it. You can install 24U Phone Companion and try it out for the period of 14 days. After this period, 24U Phone Companion can stop working and require a registration code. You will get your registration code after you pay for your license.

You can freely distribute 24U Phone Companion as long as you distribute the original compacted archive untouched and you don't charge money for the distribution. If you want to distribute 24U Phone Companion on a physical medium, such as CD-ROM, or if you want to distribute it in other form than the original compacted archive, you must ask for our permission.

You can find detailed license terms in the file named "24U Software License Agreement.pdf".

7. Contact Information

You can contact us at one of the following addresses. We prefer being contacted via e-mail, but you can use any other method if e-mail is not good enough for you.

E-mail:   info@24uSoftware.com   general information about our products and our company
eval@24uSoftware.com free evaluation codes registration
sales@24uSoftware.com paid licenses ordering and registration
support@24uSoftware.com technical support and bug reports
 
WWW: http://www.24uSoftware.com/
 
Phone: +420-224 910 892
Fax: +420-242 487 778
 
Snail mail: 24U Software
Skochovická 88
252 45  Zvole u Prahy
Czech Republic

8. Copyright

The software 24U Phone Companion is copyright ©2013 24U Software. All rights reserved.

Middleware used as 24U Phone Companion Server is TeamCall Lite, ©1990-2013 ilink Kommunikationssysteme GmbH. All rights reserved.
Portions of the software are © 1984-2013 FileMaker, Inc. All rights reserved.

24U, 24U Software and Phone Companion are trademarks of 24U s.r.o. TeamCall and TeamCall Server are registered trademarks of ilink Kommunikationssysteme GmbH. FileMaker is a registered trademark of FileMaker, Inc. All trademarks are property of their respective owners.